call center outsourcing

A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.


For many small, medium and large businesses outsourcing a call center is an excellent way to generate sales and help current customers with tech support and customer support issues. While some larger companies have the money, time and resources to put in place their own call center, most smaller and mid sized businesses opt for a streamline approach to call centers and choose to outsource their call center needs.

DEVELOPMENT SOFTWARE

Human Resources Outsourcing-(HRO)

Human Resource Outsourcing is one of the fastest growing trends in the business world today. More and more executives understand the value and return on investment of entrusting specialized business functions to partners with expertise in those areas.

Outsourcing your Human Resource processes to HR XCEL is a practical business move. It enables you to save money, reduce risk and reallocate resources to concentrate on your core business. We provide efficient, knowledgeable and effective Human Resource Outsourcing · at considerably less cost and risk than maintaining your own HR department.

BPO(BUSINESS PROCESS OUTSOURCING)

Payroll Outsourcing

Businesses may decide to outsource their payroll functions to an outsourcing service like a payroll bureau or a fully managed payroll service. These can normally reduce the costs involved in having payroll trained employees in-house as well as the costs of systems and software needed to process payroll. In the UK, payroll bureaux will deal with all HM Revenue & Customs enquiries and deal with employee's queries. Payroll bureaux also produce reports for the businesses' account department and payslips for the employees and can also make the payments to the employees if required.

Another reason many businesses outsource is because of the ever increasing complexity of payroll legislation. Annual changes in tax codes, PAYE and National Insurance bands as well as more and more statutory payments and deductions having to go through the payroll often mean there is a lot to keep abreast of in order to maintain compliance with the current legislation.

Many small businesses outsource payroll functions because calculating tax and NIC deductions can be time-consuming. Payroll can also be complicated by other payments and deductions such as maternity pay, pensions and student loan repayments.

Development Software

A software development process is a structure imposed on the development of a software product. Synonyms include software life cycle and software process. There are several models for such processes, each describing approaches to a variety of tasks or activities that take place during the process.

Software development is the set of activities that results in software products. Software development may include research, new development, modification, reuse, re-engineering, maintenance, or any other activities that result in software products.Especially the first phase in the software development process may involve many departments, including marketing, engineering, research and development and general management.

The term software development may also refer to computer programming, the process of writing and maintaining the source code.



For its outsourcing services, EffectiveSoft applies a standard and time-tested Offshore Engagement Model. It offers our strong software development experience, project management knowledge, intercultural competence, seamless communication and a shared responsibility. The model is variable with regard to customer's timeframes, confidentiality or security issues, requirements dynamics and some other factors.-Effectivesoft

BPO-Business process outsourcing

Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services.

BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services.

BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.

Infosys' Business Process Outsourcing (BPO) services combine domain expertise, process skills and technology to deliver world-class process outsourcing-
Infosys

Let a Specialist Manage Your Noncore Business Processes So You Can Focus On Your -Business-EDS

India Out Sourcing

The business process outsourcing industry in India refers to the Services Outsourcing Industry in India, catering mainly to Western operations of MNCs (Multinational Corporations).

As of 2008, around 0.7 million people work in outsourcing sector(less than 0.1% of Indians). Annual revenues are around $11 billion, around 1% of GDP. Around 2.5 million people graduate in India every year, but only about 15 percent are suitable for employment in this sector. Wages are rising by 10-15 percent as a result of skill shortage.

Note : As of 20 May 2008 all Indian on-shore workers in the UK and EU are now entitled to the full wage and benefits packages enjoyed by their European counterparts.

India Out Sourcing
This outsourcing process is beneficial to both the outsourcing company and the outsourcing service provider.
The idea of outsourcing has its roots in the 'competitive advantage' theory propagated by Adam Smith in his book 'The Wealth of Nations' which was published in the year 1776. Over the years, the meaning of the term 'outsourcing' has undergone a sea-change. What started off as the shifting of manufacturing goods to countries providing cheap labor during the Industrial Revolution, has taken on a new connotation in today's scenario. In a world where information technology has become the backbone of businesses worldwide, 'outsourcing' is the process through which one company hands over part of its work to another company, making it responsible for the design and implementation of certain business process under the requirements and specifications of the outsourcing company.

benefits outsourcing

Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-party company.The decision to outsource is often made in the interest of lowering cost or making better use of time and energy costs, redirecting or conserving energy directed at the competencies of a particular business, or to make more efficient use of land, labor, capital, (information) technology and resources. Outsourcing became part of the business lexicon during the 1980s.

The Benefits Outsourcing for Small Businesses


Outsourcing —> The practice of using outside firms to handle work normally performed within a company.It is a familiar concept to many entrepreneurs. Small companies routinely outsource their payroll processing, accounting, distribution, and many other important functions — often because they have no other choice. Many large companies turn to outsourcing to cut costs. In response, entire industries have evolved to serve companies' outsourcing needs.


2008 Global Outsourcing Company 100:



Accenture Customer Testimonials

IBM Size & Growth

Infosys TechnologiesExecutive Leadership

SodexoGlobal Presence

Capgemini Achievement Recognition

Tata Consultancy Services Employee Management

Wipro Technologies Employee Management

Hewlett-Packard Outsourcing Experience

Genpact Executive Leadership

Tech Mahindra Outsourcing Experience

HCL Technologies Outsourcing Experience

EDS Outsourcing Experience

ACS Balanced Performance

CGI Group Customer Testimonials

HOV ServicesOutsourcing Experience

Mastek Customer Testimonials

SPi Customer Testimonials

Colliers International Global Presence

WNS Global ServicesAchievement Recognition

hiSoft Technology InternationalEmployee Management

SITEL Balanced Performance

Hexaware Technologies Competency Certification

CSC Outsourcing Experience

Unisys Competency Certification

ARAMARK Size & Growth

ExlService HoldingsAchievement Recognition

Cognizant Technology SolutionsCompetency Certification

24/7 CUSTOMER Employee Management

CB Richard EllisGlobal Presence

EMCOR GroupNumber of Locations/Centers

ISS Facility ServicesBalanced Performance

Syntel Employee Management

Headstrong Balanced Performance

Sutherland Global ServicesEmployee Management

Neusoft GroupAchievement Recognition

Cambridge SolutionsSize & Growth

EPAM Systems Outsourcing Experience

Inspur Balanced Performance

Ocwen FinancialCustomer Testimonials

ITC Infotech Competency Certification

Océ Business ServicesCustomer Testimonials

KPIT Cummins InfosystemsCompetency Certification

AmdocsBalanced Performance

Vertex Balanced Performance

Donlen Employee Management

Patni Computer Systems Balanced Performance

Diebold Global Presence

NCS Competency Certification

Pitney Bowes Balanced Performance

ADPBalanced Performance

Outsource Partners International Achievement Recognition

Advanced Technology ServicesAchievement Recognition

Zensar Technologies Balanced Performance

MindTree Consulting Achievement Recognition

Johnson ControlsGlobal Presence

MphasiS Competency Certification

Convergys Achievement Recognition

Cushman & Wakefield Global Presence

Luxoft Achievement Recognition

Ceridian Achievement Recognition

XeroxEmployee Management

Aditya Birla MinacsSize & Growth

ICG CommerceExecutive Leadership

Stream Balanced Performance

Comprehensive Health Services Employee Management

Eclipsys Executive Leadership

IBA GroupEmployee Management

LogicaCMGOutsourcing Experience

ExcellerateHRO Achievement Recognition

SNC-Lavalin Profac Number of Locations/Centers

Cartus Employee Management

KPN/Getronics Outsourcing Experience

Firstsource SolutionsBalanced Performance

IPTBalanced Performance

Hewitt AssociatesAchievement Recognition

NCRBalanced Performance