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Wednesday, October 15, 2008

software Call centre

One of the Great technology Software for Call centre#

Call centre software system such as automating processes which is Depending upon the complexity of tasks and the magnitude of the enquiry turnover, there are several types of call centre software systems such as telephone call routing software, predictive diallers and call centre control software etc. available in the market place.


Call centre software solutions with advanced ACD features can also pick and choose the most appropriate agent for a particular caller based on their past calling history, complexity of problem, agents skill etc. This helps with customers getting the right service in good time.

Computer Telephony Integration (CTI)
The most frustrating experience for any customer is to call a call centre for the nth time and have to repeat all their details over and over again. Computer telephony integration features stop this kind of situation arising.

Which is the effectiveness of this feature that computer telephony integration has become a default feature for any call centre software solutions. Advanced versions boast of soft phone functionality (use of computer to control calls) and predictive dialler capabilities (an agent is connected only when a live person answers the automatically placed call).

Interactive Voice Response (IVR)
Few callers have queries that can be solved by just accessing a database without engaging an agent. An Interactive voice response feature interacts with customers and leads them to a solution through a set of predetermined questions. It is a very important feature, and can be an expensive add on, so do enquire about its availability with your chosen package!


Apart from above mentioned ‘must have’ features, call centre software solutions generally have some other features like workforce management for real time monitoring, call blending for switching agents between handling inbound calls and outbound calls, and multimedia handling for simultaneously handling of queries over different communication channels such as email, web, fax, chat and phone calls!


Reporting
Since call centres need to have real time interaction with customers, keeping check of agent performance so as to maintain and improve the quality of customer service, is of critical importance. Call centre software systems perform this task very efficiently by providing real time reports to managers. Performance reports over time can also be produced.

More Latest technology just surf--TECHNOLOGY

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Monday, October 6, 2008

Chrome Memory Usage - Good and Bad

Measuring memory


If you're measuring memory in a multi-process application like Google Chrome, don't forget to take into account shared memory. If you add the size of each process via the Windows XP task manager, you'll be double counting the shared memory for each process. If there are a large number of processes, double-counting can account for 30-40% extra memory size.


To make it easy to summarize multi-process memory usage, Google Chrome provides the "about:memory" page which includes a detailed breakdown of Google Chrome's memory usage and also provides basic comparisons to other browsers that are running.


Multi-process Model Disadvantages


While the multi-process model provides clear robustness and performance benefits, it can also be a setback in terms of using the absolute smallest amount of memory. Since each tab is its own "sandboxed" process, tabs cannot share information easily. Any data structures needed for general rendering of web pages must be replicated to each tab. We've done our best to minimize this, but we have a lot more work to do.


Example: Try opening the browser with 10 different sites in 10 tabs. You will probably notice that Google Chrome uses significantly more memory than single-process browsers do for this case.


Keep in mind that we believe this is a good trade-off. For example; each tab has it's own JavaScript engine. An attack compromising one tab's Javascript engine is much less likely to be able to gain access to another tab (which may contain banking information) due to process separation. Operating systems vendors learned long ago that there are many benefits to not having all applications load into a single process space, despite the fact that multiple processes do incur overhead.


Multi-process advantages


Despite the setback, the multi-process model has advantages too. The primary advantage is the ability to partition memory for particular pages. So, when you close a page (tab), that partition of memory can be completely cleaned up. This is much more difficult to do in a single-process browser.


To demonstrate, lets expand on the example above. Now that you have 10 open tabs in a single process browser and Google Chrome, try closing 9 of them, and check the memory usage. Hopefully, this will demonstrate that Google Chrome is actually able to reclaim more memory than the single process browser generally can. We hope this is indicative of general user behavior, where many sites are visited on a daily basis; but when the user leaves a site, we want to cleanup everything.

Google Chrome Speed

The JavaScript virtual machine was considered a sufficiently important project to be split off (as was Adobe/Mozilla's Tamarin) and handled by a separate team in Denmark. Existing implementations were designed "for small programs, where the performance and interactivity of the system weren't that important," but web applications such as Gmail "are using the web browser to the fullest when it comes to DOM manipulations and Javascript." The resulting V8 JavaScript engine has features such as hidden class transitions, dynamic code generation, and precise garbage collection. Tests by Google show that V8 is about twice as fast as Firefox 3 and the Safari 4 beta.

Several websites have performed benchmark tests using the SunSpider JavaScript Benchmark tool as well as Google's own set of computationally intense benchmarks, which includes ray tracing and constraint solving. They unanimously report that Chrome performs much faster than all competitors against which it has been tested, including Safari, Firefox 3, Internet Explorer 7, and Internet Explorer 8. While Opera has not been compared to Chrome yet, in previous tests, it has been shown to be slightly slower than Firefox 3, which in turn, is slower than Chrome.Another blog post by Mozilla developer Brendan Eich compared Chrome's V8 engine to his own TraceMonkey Javascript engine which is newly introduced in Firefox 3.1alpha, stating that some tests are faster in one engine and some are faster in the other, with Firefox 3.1a faster overall. John Resig, Mozilla's JavaScript evangelist, further commented on the performance of different browsers on Google's own suite, finding Chrome "decimating" other browsers, but he questions whether Google's suite is representative of real programs. He states that Firefox performs poorly on recursion intensive benchmarks, such as those of Google, because the Mozilla team has not implemented recursion-tracing yet.

Chrome also uses DNS prefetching to speed up website lookups

Google chrome built for Building a secure browser is a top priority for the Chromium team; it's why we spend a lot of time and effort keeping our code secure. But as you can imagine, code perfection is something almost impossible to achieve for a project of this size and complexity. To make things worse, a browser spends most of its time handling and executing untrusted and potentially malicious input data. In the event that something goes wrong, the team has developed a sandbox to help thwart any exploit in two of the most popular vectors of attack against browsers: HTML Rendering and JavaScript execution.

Wednesday, October 1, 2008

Sony Ericsson X1 Xperia Black



The Sony Ericsson X1 Xperia Black
MP3 Player
Internet Access
Email
3G
Slide Phone
3 megapixel camera
Touch Screen Windows

As Sony Ericsson's first foray into the world of Windows Mobile, the X1 Xperia is real landmark phone, combining the raw power of Windows with the sheer beauty and user-friendliness of Sony Ericsson. With a features list longer than mine, it really is the ultimate smartphone!

Screen: 800x480 pixels, 3 inches, 65k colours, TFT touchscreen

Ringtone: Polyphonic MP3

Memory: 128Mb RAM, microSD memory cards

Networks: Quad

Connectivity: HSDPA, 3.6 Mbps, WiFi 802.11b/g, Bluetooth, USB

Dimensions: 110mm x 53mm x 16.7mm

Weight: 145g


Sony Ericsson X1 Xperia Black Overview


Sometimes, an unexpected union forms, but sets the world on fire... and when it does, it requires a longer write-up here than normal, simply because it's so groundbreaking. That's exactly what has occurred, here, since, for the first time in history, Sony Ericsson have joined up with Windows Mobile, making what could most accurately be described as the ultimate smartphone. Here it is: the mind-blowing Sony Ericsson X1 Xperia.

Arc Slider

Cast in a sleek metal body, the Sony Ericsson X1 Xperia is the first phone to have the innovative 'arc-slider' design, which isn't as complicated as it sounds. Essentially, the back portion of the phone, the part with the QWERTY keyboard, is curved, so that when you slip the phone open, it changes the angle you view it at, as well, tilting the screen to make it a lot easier to view. However, whether you've got the slide open or closed, there are a huge number of ways of controlling the phone. You have a a sublime 3 inch touchscreen (and it's widescreen). You have a QWERTY keypad. But perhaps coolest out of all of them is the fact that nestling between the navigation keys, near the display, is a little black pad. Amazingly, that's a mouse pad like you get in a laptop, making the Sony Ericsson X1 Xperia work JUST like a mini laptop!

Software Breakthrough

After you've finished admiring the Sony Ericsson X1 Xperia's hardware (ok, that may take you a while), you get the chance to pay attention to how good the software is, on it. Essentially, you'll get a whole new version of Windows Mobile, version 6.1, which would be ace even if that were all there was to it. But it's been combined with Sony Ericsson's own 'panel navigation' interface (check out the photo of the phone to see it), which gives each of the home screens a panel, which you just touch to start that application. It's just stupendously intuitive and nice to use! It only makes the Sony Ericsson X1 Xperia so much more tempting!

Needless to say, no smartphone is whole without a massive list of cool features... Well, the Sony Ericsson X1 Xperia is crammed with more features than nearly anyother phone that's come our way! So, you get a 3 megapixel camera, it has GPS plus sat-nav (something you WILL find useful), full Office functionality, email, full internet, instant messaging... well, you can see it's an expansive list by anyone's standard! There is most likely a feature for everyone on this phone, and if it doesn't benefit you, we can only presume you haven't got it out the box yet! How excited is the Sony Ericsson X1 Xperia making us? Let's sum it up simply: this could definitely be the most incredible phone that's ever been made!

NOKIA 7310

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